SmallBizGenius Analysis
BodyGuardz is a provider of screen protectors and phone cases, receiving mixed feedback. While many customers praise their customer service and easy installation, others express concerns about changes to the warranty policy and the actual cost of replacements.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service
9.0/10Many reviewers rave about BodyGuardz's customer service, citing quick response times, helpful representatives (especially Blake and Tony), and efficient resolution of issues. Customers appreciate the personalized attention and willingness to go above and beyond to address their concerns, with some specifically mentioning call-back options and proactive problem-solving.
42 reviews mention thisWarranty & Replacements
4.0/10A significant number of reviewers express dissatisfaction with BodyGuardz's warranty policy, particularly the cost associated with replacement screen protectors. Many feel misled by the "lifetime warranty" claim, finding the additional fees for replacements (shipping or a fixed replacement fee) to be a hidden cost. Some also complain about having to return the broken screen protector.
30 reviews mention thisProduct Quality & Durability
6.5/10Reviews on product quality are mixed. Some customers find the screen protectors and cases to be high quality and durable, effectively protecting their devices from damage. However, others report that the screen protectors scratch easily or break quickly, questioning their overall value.
20 reviews mention thisEase of Installation
8.5/10Several reviewers praise the easy installation process of BodyGuardz screen protectors. They mention clear instructions and included tools that make application quick and bubble-free, with some even joking that their cat could do it.
10 reviews mention thisShipping & Delivery
7.0/10Some reviewers report fast shipping and timely delivery of their orders. However, others experienced delays or issues with their orders not arriving, leading to frustration and the need to contact customer service.
8 reviews mention thisPros & Cons
What Customers Love
"Blake was fantastic to work with and handled my issue immediately and provided a solution. He even went above and beyond to get my screen protector ordered for me when I couldn't on the website."
"It was, and is, BY FAR the EASIEST installation of a screen protector that I have ever used! It took less than a minute to follow the excellent instructions and install a completely bubble-free protector."
"Not only is the product fantastic (the screen protectors have saved my phones more than once!)."
"Their response time was fast and their solution to my problem was even faster."
"TOTALLY WORTH IT! Lifetime replacement & warranty"
Common Complaints
"It's crazy that the replacement screen protector that they used to offer as free and is offered as a “warranty” costs $15."
"The screen protector cracked very quick after a single drop."
"I ordered a case over 2 weeks ago, received an email that my order shipped. Never received it."
"Your customer service is nonexistent! No one will return my emails. I see why you do not have a phone number to call with order problems."
"Purchased Bodyguardz tempered screen protector...Bodyguardz advertised free lifetime replacement in packaging literature...Bodyguardz not honoring warranty as described in their literature."
Common Questions About Bodyguardz
Answers derived from customer review patterns
Is BodyGuardz legit and trustworthy?
BodyGuardz is a legitimate company selling screen protectors and phone cases. While many customers report positive experiences with their products and customer service, there are recurring complaints about the changes to their warranty policy and the costs associated with replacement screen protectors. Some customers feel misled by the "lifetime warranty" claim, while others have had positive experiences with the replacement process. It's important to carefully review the warranty terms and conditions before making a purchase.
Based on 45 reviewsDoes BodyGuardz have good customer service?
Many reviewers praise BodyGuardz's customer service, describing it as quick, helpful, and efficient. Representatives like Blake and Tony are frequently mentioned for their exceptional service and willingness to go above and beyond to resolve customer issues. While some customers have had difficulty reaching customer service, particularly due to the lack of a phone number, those who have interacted with the support team generally report positive experiences.
Based on 40 reviewsIs BodyGuardz worth it for small business?
Whether BodyGuardz is worth it for a small business depends on their specific needs and priorities. If easy-to-install screen protectors and responsive customer service are important, BodyGuardz may be a good option. However, small business owners should carefully consider the warranty policy and the potential costs associated with replacement screen protectors. It's also worth comparing BodyGuardz's products and pricing with those of competitors to ensure the best value.
Based on 20 reviewsWhat is BodyGuardz's return policy like?
The reviews do not provide specific details about BodyGuardz's general return policy. However, they do mention the requirement to return broken screen protectors as part of the warranty replacement process. Some reviewers express frustration with this requirement, especially if they have already disposed of the broken protector. It's advisable to consult BodyGuardz's website or contact their customer service for detailed information about their return policy.
Based on 5 reviewsWhy are customers complaining about BodyGuardz's lifetime warranty?
Customers are complaining about BodyGuardz's lifetime warranty because of changes to the policy that now require customers to pay a fee for replacement screen protectors. Previously, replacements were often free (excluding shipping), but now customers may have to pay a fixed replacement fee or cover the shipping costs. This has led to feelings of being misled, as the "lifetime warranty" is no longer perceived as truly free.
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